Refund policy
Returns and cancellations
To maintain our standard of products and for your safety, unless deemed appropriate on our behalf, required by applicable law or expressly stated in our website or policy, we do not accept optional returns or exchanges.
Return eligibility depends on the items in your order. Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, labels, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You can request cancellation or removal of items from your order for 15 minutes after the order is placed.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
To start a cancellation request, contact us.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase. Contact us if you have questions.
Exchanges
Contact us to ask about eligible exchange before returning your item.
Refunds
If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a refund, ask about an exchange or report damaged items, please contact us at contact@EARTHICAL.net.
Thank you. It is our pleasure providing you our best.